The nonprofit JSC “State Corporation “Government for Citizens” has been created on April 7, 2017 in order to implement the Decree of the Government N 39 from January 29, 2016 “On creation of a nonprofit joint stock company “State Corporation “Government for Citizens”.
The branch NPJSC “State Corporation “Government for Citizens” – Department “State Center for Pension Payment” of Pavlodar region was registered on April 8.2017.
The Department “State Center for Pension Payment” of Pavlodar region was renamed as the Department “Interdepartmental Settlement Center of Social Payments” of Pavlodar region by the order of NPJSC “State Corporation “Government for citizens” from 29.06.2016 №01-04-04-н/к “On changes in the names of the branches of NPJSC “State Corporation “Government for Citizens”.
The Department “Interdepartmental Settlement Center of Social Payments” of Pavlodar region was registered in the agency of justice on July 12,2016.
Since July 1, 2016 documents are accepted only in the departments of Public Service Centre in order to improve the quality of public services.
Since July 1, 2016 the services have been given eight departments of PSC (Aktogay, Zhelezinka, Irtysh, Kachiry, Lebyazhye, May, Uspenka and Shcherbakty). In these areas the Department “Public Service Center” functions as “Front-office” and Department “Interdepartmental Settlement Center of Social Payments” – “back-office”.
Since October 5, 2016 the functions of the front office of the Pavlodar departments “Interdepartmental Settlement Center of Social Payments” were given to the Department “Public Service Center” (Pavlodar). The Departments № 1, 2, 3 of Pavlodar of the Department “ISCSP” fulfills the function “back-office” since 5.10.2016.
Since January 16, 2017 the functions of the front office of Aksu and Bayanaul departments “ISCSP” were given to the Department “PSC”. Aksu and Bayanaul departments of “ISCSP” function as “back-office” since 16.01.2017.
Since February 1, 2017 the functions of the front office of Ekibastuz department “ISCSP” were given to the Department “Public Service center”. The Ekibastuz department “ISCSP” fulfils the function “back-office” since 01.02.2017.
Since April 14, 2017 the functions of the front office of Pavlodar department “ISCSP” were given to the Department “PSC”. The Pavlodar department “ISCSP” functions as “back-office” since 14.04.2017.
Our address: Republic of Kazakhstan, Pavlodar region, Pavlodar, Pl.Pobedy, 17
|Placed: 26.10.2016 18:29
Changed: 12.05.2017 15:35
According to the Order of the Minister of Health and Social Development of the Republic of Kazakhstan from April 28, 2015 № 279 “On approval of the standards of public services in the social and labor sphere” people can have allowances for birth and child care aged one (hereinafter – allowances for birth and care) through the e-government portal (EGP). Thus, the public service (PS) is given to unemployed service recipients and participants of the social insurance system.
The advantages of drawing the benefit through the e-government portal are:
– convenient time, so at any time of the day an applicant can get the service “without leaving home”, if he has the access to the Internet and electronic digital signature (EDS);
– exclusion of “going” to the government agencies for collection of the documents, required to obtain the services;
– exclusion of material costs.
Using the EGP and selecting the required services, queries are run in the information systems of the government agencies automatically. This information is necessary for granting benefits. The applicant should only fill in an electronic application in EGP. He has the opportunity to control the progress of consideration of the application.
The following services can be rendered through the e-government portal:
- “Granting of the basic state pension”
- “Granting of the state social security benefit at full retirement age”
- “Granting of social payment in case of job loss”
- ” Granting of social payment in case of care of a child until one”
- “Granting of benefit for birth and care of a child”
It should be noted that it is possible to make applications simultaneously for the following services: “To write children of pre-school age (until 7 years) on a waiting list to the preschool institutions”, “Acceptance of documents to the educational institutions, regardless departmental affiliation for studying under the education programs of primary, basic secondary, general secondary education”.
People can see the detailed information as well as training videos of rendering public services in the Internet resource “electronic government” www.egov.kz
They can get an electronic digital signature (EDS) in the departments of the State Corporation to the following addresses: Pavlodar – Pavlov st., 48, Isinaliyev st., 24, Kutuzov st., 204, Tolstogo st., 10; Aksu – Lenin st., 10; Ekibastuz – M.Zhusup st., 92/2; Aktogay v. – Abay st., 72; Bayanaul v. – Satpayev st., 49; Zhelezinka v. – Toraigyrov st., 58; Irtyshsk v. – I.Baizakov st., 14; Terenkol v. – Turgenev st., 85A; Akku v. – Tashimov st., 114; Koktobe v. – Seifullin st., 13; Uspenka – 10 let Nezavisimosti 30; Sharbakty – V.E.Chaiko st.,45.
|Placed: 31.08.2016 14:52
Changed: 12.05.2017 15:37
According to the Order of the Minister of Health and Social Development of the Republic of Kazakhstan from April 28, 2015 № 279 “On approval of the standards of public services in the social and labor sphere” documents are accepted and issued in the departments of the Public Service Center of the State Corporation from Monday to Saturday at 9.00-20.00 and in holiday days according to the Labour Code RK.
List of rendered types of services
Name of the public service
|Max time of waiting for 1 service recipient||Max time of servicing of 1 service recipient||Period of rendering of the public service|
|«Granting a pension from the authorized organization»||15 min||30 min||10 working days|
|«Granting a basic state pension»||15 min||20 min||8 working days|
|«Granting the state disability allowance in case of loss of the breadwinner and retirement benefit»||15 min||20 min||8 working days|
|«Granting the state special benefits»||15 min||20 min||8 working days|
|«Granting the social benefits in case of: loss of earning capacity; loss of the breadwinner; job loss; loss of income related to pregnancy and childbirth; loss of income related to adoption of a newborn child (children); loss of income related to care of a child until one»||15 min||20 min||8 working days|
|«Granting benefits for delivery of a child and care of a child»||15 min||20 min||7 working days|
|«Granting the state special benefits»||15 min||20 min||8 working days|
|«Granting benefits to the mother or father adoptive person, guardian for disabled child»||15 min||20 min||7 working days|
|«Granting the one-time payment for funeral»||15 min||20 min||3 working days|
|“Granting the social benefits (monthly) to people of the Republic of Kazakhstan after the completion of the period of capitalization of payments for compensation of the damage, caused to the life and health of the workers by legal entities liquidated due to bankruptcy
|15 min||20 min||10 working days|
|Placed: 15.01.2015 16:18
Changed: 12.05.2017 15:43
Sources of financing and types of payments
The main task of the Department “MRRC” for pension payment is timely payment of pensions and benefits. The financing is made from the Republican budget (hereinafter – RB) and State Social Insurance Fund (hereinafter – SSIF).
– basic pension payment;
– state social benefit:
- loss of the breadwinner;
– state special allowance:
- people, who work in underground and open pit mining, with harmful and especially difficult working conditions (according to the list N1);
- people, who work with harmful and difficult working conditions (according to the list N2);
- lump-sum allowance for delivery of a child;
- childcare allowance until 1;
- state allowance to the mother or father, adoptive person, guardian for a disabled child (disabled children) until 18;
– special state allowance:
- participants and invalids of the Great Patriotic War;
- people equated to the participants and invalids of the Great Patriotic War;
- widows of the soldiers, killed in the Great Patriotic War;
- spouses of the killed invalids and participants of GPW having disability group;
- Heroes of the Soviet Union, Hero of Socialist Labour, holders of the Order of the Glory of three degrees, Labor Glory of three degrees, people with the honorary title ” Қазақстанның ғарышкер-ұшқышы “;
- families of the dead servicemen;
- people awarded with the orders and medals during the Great Patriotic War as well as people who have worked (served) not less than six months from June 22, 1941 to May 9, 1945;
- participants of rectification of the consequences of the Chernobyl disaster;
- disabled people 1,2,3 groups, children with disabilities up to 16 years;
- mothers of many children, awarded with the medal “Altyn alka” and “Kumys alka”, orders “Mother’s Glory” 1 and 2 degrees;
- large families with four or more infant child;
- victims of political repression, people who suffered from political repression having disability or pensioners;
- people receiving pensions for special merits to the republic.
- lump sum payment for funeral services.
– social assistance (monthly payment) to people of the Republic of Kazakhstan after of the period of capitalization of payments for compensation of the damage, caused to the life and health of the workers by legal entities liquidated due to bankruptcy.
|Placed: 15.01.2015 16:15
Changed: 12.05.2017 15:45
Social indicators for 2017
Since January 1.01.2017
Monthly calculation index (MCI) – KZ 2 269;
Minimum pension (MP) – KZ 28 148;
Living wage (MW) – KZ 24 459;
Basic pension – KZ 12 802;
Minimum wage (MW) – KZ 24 459;
|Placed: 15.01.2015 16:14
Changed: 12.05.2017 15:48
Addresses and telephones
|1||Aksu||Aksu, Astana st., 26||8 (71837) 49940|
|2||Pavlodar||Pavlodar, Аk.Satpayev st., 44||8 (7182) 704407
8 (7182) 704408
8 (7182) 704409
8 (7182) 704410
8 (7182) 704411
8 (7182) 704412
8 (7182) 704413
|3||Ekibastuz||Ekibastuz, Pshembayev st., 6||8 (7187) 799990|
|4||Aktogay||Aktogay v., Mutkenov st., 12A||8 (71841) 79920|
|5||Bayanaul||Bayanaul v. Satpayev st., 55||8 (71840) 79950|
|6||Zhelezinka||Zhelezinka v., Auezov st., 54||8 (71831) 79960|
|7||Irtysh||Irtyshsk v., Naberezhnaya st., 44||8 (71832) 79970|
|8||Kachiry||Terenkol v., Elgin st., 128||8 (71833) 79980|
|9||Lebyazhye||Akku v., Khamzin st., 4||8 (71839) 79938|
|10||May||Koktobe v., Abylaikhan st., 28||8 (71838) 79909|
|11||Pavlodar||Pavlodra., Mira st., 22A||8 (7182) 703737|
|12||Uspenka||Uspenka v., Shevchenko st., 4a||8 (71834) 79997|
|13||Shcherbakty||Shcharbakty v., 1 May st., 24||8 (71836) 79999|
|Placed: 15.01.2015 16:08
Changed: 02.05.2017 11:18
Hot line works in the Department “Interdepartmental Settlement Center of Social Payments” (issues: pension, organization of work, timely payment of pension and benefits). You can call (87182) 70-44-01 (87182) 70-44-07 from 09.00 to 18.00 except Saturday and Sunday and tell about inappropriate behavior of workers of the Department “ISCSP”.
People can find full information about public services and a list of necessary documents in:
– decree of the Minister RK from April 28,2015 №279 “On approval of the standards of public services in the field of social protection of the population”;
– on the Internet resource of the Ministry of Health and Social Development of the Republic of Kazakhstan – www.enbek.gov.kz ;
– on the site of the Central offices “ISCSP” (Astana) – www.gcvp.kz ;
– on information stands of the Departments “ISCSP” and its branches.
You can get advice on questions, having called in Contact center on free short number 1411:
– labor relations;
– employment of the population;
– pensions provision;
– social security and social insurance.
You can call both with city and from mobile phones. Call – free.
Besides, it is possible to address to Contact center by e-mail (to e-mail – email@example.com) and on the Internet (Web a portal: www.info.mintrud.kz)
Look for work? You can send free of charge the Sms on number 1411 and receive information on vacancies of workplaces in your settlement.
After request phone the message with contact information of employers will be sent for your mobile that have vacancies on the requested specialty.
Sms format: * job* dialling code * dialling code #
For example: * work*7172*driver#
* job*72834*nurse #
Sending and receiving the Sms – it is free.
|Placed: 15.01.2015 16:05
Changed: 02.05.2017 10:43
New informational services of the pension payments state center
In order to improve the quality of services, the Department “Interdepartmental settlement center of social payments” reports that from 1 July 2015 the centre has provided informing of future recipients of pensions and benefits, who applied for pensions and benefits appointment to the Department of SCPP, by sending sms alerts to the mobile phone of recipients about assignment of pension (refusal in assignment).
Under the new rules, payment of the recipients’ pensions and benefits is suspended, if their bank accounts have no debit transactions for more than three months (ie citizens do not take money from the account).
In this case, these customers also receive an sms alert from SCPP of the need to visit the SCPP branch to determine the causes of the problem.
|Placed: 15.01.2015 15:58
Changed: 02.05.2017 10:42