Report on rendering of public services

Report on rendering of public services Work on improvement of the quality of public services in 2016

In accordance with the Register of public services, approved by the Decree of the Government RK from 18.09.2013 № 983 (with amendments from December 15, 2016 № 816) the local executive agencies provide 177 types of public services. The central government agencies approved 173 standards. The rest 2 regulations will be adopted after approval of the standards.

In the region there is an increase in the number of public services, rendered in the public service centers.

In 2015 they provided 105 986 services, in 2016 – 140479 (more in 1.3 against the previous year).

In 2016 the local executive agencies rendered 4.4 mln public services.

65 466 services (in 2015 – 23814 services) were provided in electronic form in 97 types of public services in 2016 (in 2015 – in 65 types). It is more in 2.7 than in 2015.

97 types of public services in electronic form in the systems:

– “State database “E-licensing” – Ministry for Investments and Development of the Republic of Kazakhstan – 75 services;

– “Labor market” – Ministry of Public Health and Social Development of the Republic of Kazakhstan – 3 services;

– “E – sobes” – Ministry of Public Health and Social Development of the Republic of Kazakhstan – 3 services;

– “E-akimat” (implemented in the Departments of Education, Employment and Public Utilities of akimats of the cities and areas) – 16 services.

Today, the information system “E-akimat” has been introduced in the Departments of Education, Employment and Public Utilities of akimats of the cities and areas).

In provision of public services workers of the executive agencies committed 54 violations and 1 complaint (akimats: Pavlodar city – 23; Ekibastuz – 8, Pavlodar area – 4, Irtysh area – 3, Aksu city – 2; Bayanaul area – 2, -3 Zhelezinka area – 3, Lebyazhye area – 2, May area – 1; Department of Land Management, Environment and Water Resources – 5, Department of Archives and Documentation – 1).

30 officials, committed violations, were brought to disciplinary responsibility.

To improve the professional level of workers from the departments and akimats of the cities and areas, “National Information Technologies” JSC always organizes technical courses on the issues of rendering of public services in electronic form.

Placed: 19.02.2015 11:42
Changed: 28.02.2017 12:45

Our address: Republic of Kazakhstan, Pavlodar region, Pavlodar, Ak.Satpayev st., 49, 140000