Toady every citizen can be received by the first head of the government agencies through the Public Service Center. They will be able to answer any questions.
First of all, a person should register through e-gov and then ask a question using videoconferencing.
This service is provided through the service “Minister’s online reception” on the portal “Electronic government”. Thanks to the service E-gov, you can be a participant of the online reception. You should make an appointment, be authorized on the portal (if you visit the portal for the first time, you need to register), order the service and choose the necessary agency. You write the date, contact details and also PSC where you come for video conferencing. After, you will receive a letter to your electronic address about the status of the application. If the answer is positive, you need to visit PSC at the time, you have written before. Here you will be able to communicate with the head of the government agency using videoconferencing. It is worthwhile noting that the list of online receptions is always expanded and all registered users of the portal can use this service, while an electronic digital signature is not required.
On the e-government portal there also some other services, such as “Internet conferences”, “Electronic answers to the government agency”, “Blogs of the first heads” and etc.
You can read additional information on the Electronic government portal www.egov.kz, call center 1414 (collect call) and in Public Service Centers of Pavlodar region